TAYLOR SWIFT | THE ERAS TOUR - FAQs
Updated: 11/15/24 at 3:21PM.
Are clear backpacks and fanny packs allowed?
Yes. Guests will be allowed to bring either one clear fanny pack and/or one clear backpack. These items must be completely clear and can contain one company logo on the front side. The backpack will not be allowed if it exceeds 12” x 6” x 12.”
Where can I buy merchandise?
There will be merch stands available to the public, regardless of if you have a concert ticket.
Champions Square will be open from 10am to 8pm on Wednesday (10/23) and Thursday (10/24) for guests to buy merchandise; however, on event days, Champions Square merch stands will be inside the concert perimeter and will require a ticket to access. Champions Square will open at 2:30pm on event days for concert patrons, and there will be a no re-entry policy in effect.*
Smoothie King Center will be open from 10am to 8pm on Friday (10/25), Saturday (10/26), & Sunday (10/27) to accommodate sales outside of the concert perimeter. Click to view a map.
Inside the stadium, merchandise will be available at the following locations:
- 100 – Plaza Level (Atriums at Gates B, D, and H)
- 200 – Loge Level (Atriums at Gates B, D, and H)
- 300/400 Suite Levels
- Terrace Levels
- Note: There will be no merchandise on the floor.
*On event day patrons who have had their ticket(s) scanned will not be allowed to exit and re-enter the facility. Please be mindful of this if you plan to arrive at 2:30pm for early merchandise opportunities in Champions Square.
Updated: 10/15/24 at 11:32AM.
Can non-concert goers purchase Taylor Swift merchandise?
Yes. Below are the merchandise opportunities for non-ticketed patrons.
Wednesday, October 23, 2024 – Champions Square from 10am - 8pm
Thursday, October 24, 2024 – Champions Square from 10am - 8pm
Friday, October 25, 2024 – Smoothie King Center from 10am – 8pm
Saturday, October 26, 2024 – Smoothie King Center from 10am – 8pm
Sunday, October 27, 2024 – Smoothie King Center from 10am – 8pm
Is anything happening in Champions Square? If so, do I need a ticket to enter?
Early merchandise sales and activations with food and beverage sales will be in Champions Square starting on Wednesday, October 23, 2024, at 10am. A concert ticket is required to enter Champions Square on event days. On event day, patrons entering Champions Square will not be allowed to exit and re-enter.
Are umbrellas allowed into the stadium?
Umbrellas are prohibited.
Are strollers allowed into the stadium?
Strollers are prohibited.
What is the costume policy?
Costumers are allowed. However, no clothing, costumes, and personal effects can be worn if it impedes the view of other fans around you. Any material or article of clothing etc., capable of fully or partially obscuring the face is prohibited. Exceptions will be made for medical masks and/or religious garments.
What are the prohibited items?
A full list of our prohibited items can be found directly on our website. Please note, prohibited items are subject to change as the tour may implement additional policies and procedures.
What is the bag policy? Are straps allowed on bags?
All bags are prohibited other than clear vinyl bags no larger than 12" wide x 6” deep x 12" height and gallon sized Ziploc Bags (Limit 1 of either). Nonclear clutch purses (straps or no straps) will be accepted but cannot exceed 4.5" x 6.5". Non-clear diaper bags are prohibited. Bags must be completely clear on all sides but can contain one company logo on the front portion of the bag. Exceptions are made for medically necessary items after proper inspection.
Can I bring a camera?
Cameras are allowed but lenses cannot exceed 6 inches. Flash photography is strictly prohibited.
Are metal and/or plastic carabiners allowed to hold friendship bracelets?
Carabiners (metal or plastic) are strictly prohibited. All bracelets must be worn into the stadium or carried in via a bag which abides by the bag policy.
Can I bring a portable phone charger/ camera charger?
Yes, but the chargers must be able to fit in the bag that abides by the bag policy.
I am a Nursing Mother, and I will need to bring a Ceres Chill thermos and breast pump. Will these items be allowed to come in a nonclear bag?
Yes, all items needed for Nursing Mothers are considered medical (minus a diaper bag). Medical bags do not need to be clear but will still be checked and screened upon entering.
I understand the "no outside food or drink" policy, but are there exceptions for medical needs?
A complete list of food and beverage options at Caesars Superdome can be found on the Caesars Superdome website under the “Your Visit” tab. If you still need additional assistance or require an exemption letter, please go to the “Contact Us” tab on our website and write in via “General Inquiries.” Please include your full name and date of the show you’re attending. All inquiries must be in by Thursday, October 24, 2024.
* Please include your full name and date of the show you’re attending if writing in for an exemption letter.
Are there any early doors for VIP?
No. All doors will open at 4:30pm.
What time are the doors?
4:30pm.
Is there a specific gate I need to enter?
Tickets via Ticketmaster will state what gate to enter on your mobile ticket(s).
Gate A Ground will be for floor and ADA patrons only.
Gates C and G are Premium Entrances only. Your tickets will indicate if you are allowed to enter via Gates C and G. 300 and 400 Suite Level tickets will also be permitted at Gates C and G.
All remaining ticket holders can enter Gates A, B, D, and H on the Plaza Level. Gates E and F will be closed but guests can enter all other Gates other than C and G.
Do you need volunteers to work Taylor Swift and/or Super Bowl?
We thank you for your interest in wanting to volunteer. However, we staff our events internally and pull from local staffing agencies that we already have partnerships with. All volunteers for the Super Bowl are handled through the NFL and not the stadium.
If you would like to join our team, please fill out an online application at: https://www.caesarssuperdome.com/about-us/employment
I accidentally purchased accessible seating and/or I do not require accessible seating any longer. Can I exchange my ticket(s) for non-accessible seating?
A. It’s against ADA Law and Policy to ask anyone about their ADA status. If you purchased accessible seats but do not require them any longer you will still have access to these seats. Exchanging and/or swapping tickets with other fans once inside the stadium is up to your discretion as the ticket owner. The stadium will not be facilitating any exchanges but if you would like to exchange tickets with patrons who require accessible seating please proceed to the Guest Relations Center. Again, this will be at your own discretion.
I purchased non-accessible seats, but I now require accessible seating. Where do I go to inquire about being relocated?
Please note, we will have an extremely limited number of ADA relocations available if we are to have any relocations available at all. ADA relocations are based on availability and are distributed on a first come, first serve basis according to the level listed on the original ticket. Relocations are limited to one plus a companion.
To inquire about the possibility of being relocated to an accessible seat please proceed to Gate F Lobby (near entry doors) on the Plaza Level once the doors open. This will be around the corner from the Guest Relations Center.
When does the Box Office open?
The Gate A Ground Box Office at Caesars Superdome will open at 9am on Friday, October 25, 2024. The Box Office on Saturday and Sunday will open at 12pm.
Where is the Will Call and Ticket Resolution booth located?
Will call and Ticket Resolution is at Gate A Ground Box Office. To pick up your ticket(s) please come with the card that was used to purchase the ticket(s) and a valid Government ID that corresponds to the name the purchase was made under.
Are screenshot tickets accepted?
Tickets must be in Mobile/TM app and in the Ticketmaster account. Screenshots will not be accepted.
Does my two-year-old need require a ticket to Taylor Swift?
Yes, everyone must have a ticket to enter the stadium no matter their age.
Will there be any more tickets available for Taylor Swift that will be released?
Tickets are sold through Ticketmaster.com and only available on-line. No sales will be made at our Box Office. Please check ticketmaster.com for availability. Ticketmaster is the official ticketing platform for this event. All other platforms are considered third-party.
Updated: 10/15/24 at 11:30AM.
How can I purchase accessible parking for Taylor Swift?
Accessible parking is handled on a first come, first served basis. Accessible parking is available at Garage 2, Garage 2A, Garage 5 and Garage 6 on the ground level. Garages will open at 12:30pm on October 25th - October 27th at $60 per vehicle (credit and debit only). Garage 6 is the closest garage to our designated ADA entrance at Gate A Ground. Please refer to our website for parking maps and information under the “Your Visit” tab. In addition, please plan accordingly as traffic is expected.
Where is your drop-off and pick-up location for both Rideshares and ADA?
Poydras Street is our designated ADA drop-off and pick-up point. This will be closest to Gate A Ground. For Rideshares, the designated zone is located on Gravier Street and Loyola Avenue, north of the campus, within a 10-minute walking distance from the stadium near Duncan Plaza.
Is there parking still available on your campus?
We will have first come, first serve parking in Garage 2, Garage 2A, Garage 5 and Garage 6. All garages will open at 12:30pm on event day. Champions Garage will be staff parking and Park Whiz mobile passes only. There will be limited spaces available come event day. We highly recommend guests to use Rideshare services, public transit and/or walk if able and willing.
All remaining questions, please direct to the Parking Offices at 504-587-3805.
I can’t do ramps or stairs and have difficulty walking long distances. Where might you suggest I park?
To avoid ramps and long-distance walking, Gate A Ground is the recommended entry point as it is the closest point from parking and drop-off into the stadium. Garage 6 on the ground level will be the closest and only parking option to Gate A Ground. Please note, accessible parking is done on a first come, first served basis. Garage 6 will open at 12:30pm. There will be no parking available at VIP ADA East or West on Sugar Bowl Drive.
All remaining questions, please direct to the Parking Offices at 504-587-3805.
Can we enter our seating section from the top to avoid walking up too many stairs?
Please refer to the following website for a 3D representation of Caesars Stadium:
New Orleans Saints | 3D seatmap (3ddigitalvenue.com)
*Please note, this website reflects the stadium on Saints game days only. Therefore, floor sections are not available.
