A-Z Guide

Requests for aid and service should be made at least thirty (30) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than thirty (30) business days in advance of an event. The ADA Facilitator can be contacted at (504) 587-3842 or ada@asmneworleans.com. 

For accessible seating ticket inquiries, please contact the Box Office at (504) 587-3822.

The Superdome has a no re-entry policy. In the event a guest needs to exit and return for any reason, the guest should be referred to the Experience Ambassador (or alternatively the Ticket Supervisor) assigned to the particular gate, who will then approve the guest exiting and returning if the situation warrants same. Examples of such situations include medical emergencies (e.g., forgot needed medication) and permitting a service animal to exit to relieve itself.

Please click here for additional Accessibility information.

Caesars Superdome 
1500 Sugar Bowl Dr.
New Orleans, LA 70112

Mailing address
P.O. Box 52439
New Orleans, LA 70152

Animals are prohibited in the Superdome with the exception of service animals assisting ADA patrons.

The Superdome has a no re-entry policy. In the event a guest needs to exit and return for any reason, the guest should be referred to the Experience Ambassador (or alternatively the Ticket Supervisor) assigned to the particular gate, who will then approve the guest exiting and returning if the situation warrants same. Examples of such situations include medical emergencies (e.g., forgot needed medication) and permitting a service animal to exit to relieve itself.

Changing stations are available in the restrooms at the following locations:

• Plaza Level at sections 101, 105, 127, 123 & 155
• Loge Level at sections 207 & 249
• 300 Suite Level across from Suites 305, 365 & 373
• 400 Suite Level across from Suites 401, 409, 424, 431, 434, 441, 456 and 463
• Terrace Level at Sections 504 & 534.

Please click here to view baby changing station locations by level.

NFL BAG POLICY
The Superdome is fully compliant with the NFL’s “All Clear” bag policy for NFL games. This is a league-wide policy that applies to all stadiums.

Any bag other than a clear vinyl bag (12”x12”x6”), and clutch bags/purses larger than a 4.5” x 6.5” is prohibited.

Click here for an information sheet with details on the “All Clear” bag policy. You can also visit the NFL’s website for additional details. 

This policy applies to bags only. Check “Prohibited Items” under each Saints game calendar listing for more information on prohibited items.

OTHER EVENTS AT THE SUPERDOME
For non-Saints games, large or oversized bags are also prohibited at the ASM Global Complex. The maximum bag size is 12" width x 12" height x 6" depth (NOTE: This policy is subject to change depending on event/tour management. Please refer to the specific event page for more information.)

Banners/Signs/Flags are generally allowed if they meet the following conditions:

• They are in good taste
• They are not deemed offensive
• They do not include profanity
• They do not obstruct the view of any guests or any existing Superdome signage
• They do not present a safety hazard

Venue Management reserves the right to remove Banners/Signs/Flags at any time. Venue/Signs/Flags of a commercial nature are not permitted without specific permission from Venue Management. Please note these guidelines may change at any time due to event specifics, Show Management requests, etc.

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. 

The Superdome Box Office is open on event days.

For box office hours on the day of an event, please refer to the event information page for that specific event.

Tickets to Superdome events can also be purchased through Ticketmaster at 1-800-745-3000 or online via Ticketmaster.com.

For camera and recording policies for a particular event, please refer to the event information page for that specific event.

The Caesars Superdome is a cashless operation including all concessions, merchandise, and parking. Cash will not be accepted as a form of payment at any parking, retail, or concession locations within Caesars Superdome.

Guests may convert their cash to a MasterCard at a kiosk in Gate B Atrium 100 Level, Gate H Atrium 200 Level, and Section 515.

MasterCards are sold at a minimum of $20 and maximum $500 and can be used at any POS location in the building including merchandise. Any remaining balance on the debit card can be used at locations where debit payments are accepted.

All catering is provided exclusively in-house by Sodexo Live!. Outside food and beverages of any kind may not be brought into the Superdome.

Children’s ticket policy is at the discretion of Show Management. For information about children’s ticket policy for an event, please refer to the event information page for that specific event.

The Superdome has four (4) Club Lounges located on the 200 Level that are perfect for private meetings, receptions, banquets and special events.

The Superdome also has two (2) Bunker Club Lounges located Ground Level. These well-appointed lounges are the ideal spot for VIPs, sponsors and special events.

All concessions are provided exclusively in-house by Sudexo Live!. Outside food and beverages of any kind may not be brought into the Superdome. 

For food and beverage at concession stands, we accept credit and debit card transactions only. Cash is no longer accepted. 

All major credit cards are accepted at all fixed concession locations, the Box Office, and parking garages. (American Express, Discover, Master Card and Visa). 

Please visit our parking and directions section.

Door opening is at the discretion of Show Management. For opening times, please refer to the event information page for that specific event.

The possession, operation, or use of an unmanned aircraft system (UAS) or drone is prohibited on Superdome, Smoothie King Center, or Champions Square property without prior, written permission from management.  Furthermore, persons operating a UAS on Superdome, Smoothie King Center, or Champions Square property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA).

There are ten (10) passenger elevators conveniently located throughout the Superdome. Escalators can be found on the Plaza Level at Gates A, B, C, E, G, & H.

Please refer to the Superdome Level Maps for more information.

For employment opportunities, please click here.

Entry location varies per event. For information about entrances for an event, please refer to the event information page for that specific event.

Depending upon the nature of an event or when considered necessary by ASM Global and Show Management, a visual or full search will be conducted by the ASM Global Public Safety Department on all patrons prior to entering the Superdome. Patrons not willing to comply with search procedures prior to entering the Superdome may return their tickets immediately to their point of purchase.

For a listing of prohibited items for an event, please refer to the event information page for that specific event.

The short video below outlines the stadium evacuation procedures in the unlikely event of an emergency evacuation. In the event of an actual emergency, this message will be repeated to guests.

• Emergency Evacuation Procedures Video

The Superdome has the flexibility and space to accommodate events small and large, from private parties to large-scale public events. 

• For private events, please BookYourEventNow@asmneworleans.com our Sales department.
• For public ticketed events, please BookYourEventNow@asmneworleans.com our Booking department.

The following behaviors and/or activities are causes for eviction from the Superdome:

• Use of profanity or unacceptable language of any type
• Possession of illegal or unauthorized items 
• Inappropriate or offensive dress
• Public intoxication
• Entering or attempting to enter any “off limit” area such as the playing surface, stage area, backstage, or restroom of the opposite sex
• Participating in a fight or instigating a physical or verbal altercation
• Verbally abusing, threatening, or intimidating other patrons or Venue Management 
• Throwing objects of any type
• Possession of stolen or counterfeit tickets
• Possession of unauthorized banners or signs
• Smoking indoors

• Offensive language or obscene gestures, to include the use of such language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.

For NFL games, refer to the NFL Fan Code of Conduct provided here.

GATE E - Loge:
Louisiana High School Athletic Association: “State of Football” High School Helmet Display

First Aid services are provided during all events at the Superdome.

Food & beverages are available for purchase during all Superdome events. Outside food and beverages are not allowed in the Superdome. 

For food and beverage at concession stands, we accept credit and debit card transactions only. Cash is no longer accepted. 

The Guest Relations Center is located within the concourse at Gate F Plaza Level. Guest Services Desks can be found at the following locations:

• 200 Loge Level: Gates A, C, E & G
• 300 Suite Level: Gates A, C, E & G
• 400 Suite Level: Gates C & G
• 500 Terrace Level: Gates A, C, E & G
• 600 Level: Gates C & G

Click here to view the locations of Guest Services Desks by level.

Guests may visit the desks to ask for directions, offer suggestions, or seek assistance while at the Superdome.

Complimentary hearing assistance devices are available at the Guest Relations Center located within the concourse at Gate F Plaza Level. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

Requests for aid and service should be made at least ten (10) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than ten (10) business days in advance of an event. The ADA Facilitator can be contacted at (504) 587-3842 or email ada@asmneworleans.com.

A listing of all hotel properties convenient to the Superdome can be found on the New Orleans & Company website.

For lost and found information during an event, patrons should visit the Guest Relations Center located at Gate A Plaza Level. After the conclusion of an event, guests can also inquire about lost items by filling out the Lost and Found Form here.

Once a lost and found form is submitted, please allow one (1) business day for a response. Guests will only receive an email if the missing item is found.

If Lost Program - In an effort to decrease the possibility of separation, all parents are encouraged to sign up their children for the If Lost Program at the Guest Relations Center at Gate F on the 100 Level. After enrolling, children will receive a wristband which is to contain the full name and phone number of the child’s parent or guardian. This information is to help assist staff in reuniting the children with their parent(s) or guardian(s). Children who become separated will be escorted to the Guest Relations Center by a Team Member. Please proceed here to be reunited.

Click here to view the locations of Guest Services Desks by level.

For media inquiries, please contact media@asmneworleans.com.

To request event credentials, please contact mediaeventcredentials@asmneworleans.com.

The Superdome has been the home of the Saints since 1975.

Click here for more information about the New Orleans Saints and to view the New Orleans Saints home game schedule.

Groups interested in raising funds by selling concessions during a Superdome event, should contact Centerplate at (504) 558-6275 or (504) 558-6601 or click here for more information.

Rooms for Nursing Mothers can be found at the following Superdome locations:

• Mercedes Benz Endzone Club
• Plaza – Section 109/111, 117/119, 137/140, 144/147
• Loge – Section 215/217, 255/259
• Terrace – Section 511/513, 521/535
• 600 Level – Section 614

There is no paging on the scoreboards or over the public address system. Guests will be directed to the nearest Guest Services Desk for assistance.

The Superdome/Smoothie King Center/Champions Square complex has seven (7) parking garages for public parking and two (2) surface lots, which can accommodate approximately 7,000 vehicles. The public parking garages are designated #1, #1A, #2, #2A, #5, #6 and Champions Garage. The surface lots are designated as Lot 3 and Lot 4. Click here to view the location of parking facilities. 

Note that all parking facilities may not be available for every event.

Re-entry and overnight parking are prohibited. Solicitations of any type as well as unauthorized tailgating are strictly prohibited. Vehicles of any kind parked illegally or in restricted areas are subject to tagging and towing without notice. 

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. 

For event day parking rates and information, please refer to the event information page for that specific event. Parking garages accept credit & debit cards only.

The Superdome Management and Staff are committed to creating a safe, comfortable and enjoyable experience for all. Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft and all other inappropriate actions will result in immediate eviction from the premises or arrest and prosecution as appropriate. Patrons are encouraged to report all such behavior to any Superdome team member.

The following behaviors or activities are causes for eviction from the Superdome: 

• Use of profanity or unacceptable language of any type
• Possession of illegal or unauthorized items 
• Inappropriate or offensive attire
• Public intoxication
• Entering or attempting to enter any “off limit” area such as stage area, backstage, or restroom of the opposite sex
• Fighting or instigating a physical or verbal altercation
• Verbally abusing, threatening, or intimidating other patrons or building employees
• Throwing objects of any type
• Possession of stolen or counterfeit tickets
• Possession of any unauthorized banners or signs
• Attempted resale of tickets

• Offensive language or obscene gestures, to include the use of such language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.

Any other conduct deemed inappropriate by Building Management will also result in eviction.

• ​Animals (with the exception of service dogs)
• Backpacks/knapsacks
• Banners (large or in poor taste)
• Bats
• Beach balls
• Bottles
• Cans
• Clubs
• Containers
• Contraband
• Fanny Packs
• Fireworks
• Glass
• Glitter
• Helium balloons
• iPads/Tablets
• Large/oversized bags. Maximum bag size is 12" width x 12" height x 6" depth. (NOTE: This policy is subject to change depending on event tour management. Please refer to the specific event page for more information.)
• Laser pointers
• Mace
• Mascot headwear of any kind
• Noisemakers
• Outside food and drink
• Poles
• Projectiles
• Selfie sticks
• Stickers
• Sticks
• Drones
• Whistles
• Unauthorized marketing/soliciting/vending
• Video and audio recording devices (includes GoPros, etc.)
• Weapons
• Any other item(s) deemed unacceptable by Venue Management

The ASM Global Public Safety Department is present during all Superdome events. For any public safety questions, please call (504) 587-3900. In case of an emergency, please call 911.

A public transportation stop is located on Poydras Street across from Gate A Ground Level.

Single-speaker radios and hand-held televisions are permitted in the Superdome as long as they do not interfere with other patrons’ enjoyment of the event.

The Superdome has a no re-entry policy. In the event a guest needs to exit and return for any reason, the guest should be referred to the Experience Ambassador (or alternatively the Ticket Supervisor) assigned to the particular gate, who will then approve the guest exiting and returning if the situation warrants same. Examples of such situations include medical emergencies (e.g., forgot needed medication) and permitting a service animal to exit to relieve itself.

The Superdome has 60 womens restrooms, 60 mens restrooms, and six family restrooms conveniently located throughout the stadium. Disabled facilities are provided at all restrooms.

Baby Changing stations are also available in the restrooms at the following locations:

• 300 Suite Level across from Suites 305, 365 & 373
• 400 Suite Level across from Suites 401, 409, 424, 431, 434 441, 456, 463

Please click here to view the locations of restrooms by level.

Caesars Superdome and Champions Square offer convenient rideshare drop-off and pick-up locations near the stadium and arena. The designated rideshare zone is located on Loyola Avenue, north of the campus, within a 10-minute walking distance near Duncan Plaza. Click to view the Rideshare Map.

Pathway from the Rideshare Drop-Off

1. Calling Your Rideshare: The rideshare zone is geo-fenced. All rideshare drop-offs must occur within this designated zone. You can only be dropped off at this location.
2. From the Drop-Off: After being dropped off, proceed straight along the sidewalk for about 3 blocks toward the stadium and champions square
3. Follow Signs: Along the way, follow the clearly marked signs labeled "To the Stadium & Arena" for guidance to the Stadium and Arena.

Pathway to the Rideshare Pickup

1. From the Entrance: After the event, exit the building through the main entrances. Once outside, proceed straight along the sidewalk on Lasalle St.
2. Follow Signs: Follow the signs labeled "Rideshare Pickup" to navigate towards the designated area.
3. Designated Pickup Area: The sidewalk will lead you to the rideshare pickup zone. Look for marking to the loading zone for easy identification.
4. Calling Your Rideshare: The rideshare pickup area is geo-fenced. You can only request a rideshare pickup once you arrive at the rideshare zone.

This guide, along with the attached visual, ensures guests have a clear and efficient path for arriving and departing the Caesars Superdome, and Champions Square by rideshare. The integration of signage and a well-marked pathway helps guests navigate from the rideshare drop-off zone to the venue and back again after the event.

The Superdome has flexible seating configurations with the ability to accommodate in excess of 73,000 attendees. 

For football seating charts, please click here. 
For event-specific charts, please visit Ticketmaster.com.

Designated Entry Gates: Dedicated entry gates that are located around the Superdome are less crowded, noisy, and can be used by guests with sensory issues

Sensory Bags: Guests may checkout Sensory Bags at no cost to utilize fidget toys, weighted lap pads, noise-cancelling headphones, and other resources during events. Sensory Bags are available at the Guest Relations Center located within the concourse at Gate F Plaza Level.

Exit/Re-Entry: For guests with sensory sensitivities that need a break, a breath of fresh air can make all the difference. The Superdome guest services and security staffs will provide entry/re-entry at all major arena exits, allowing guests with sensory issues to step outside the arena and then re-enter, if needed.

Designated Quiet Rooms: These rooms will provide a quiet and relaxing space for people with sensory issues. If a patron needs to use a Quiet Room, the rooms are located on the 200 Club Level in Claiborne Club Lounge (Glass Room #1).

Sensory inclusive services at the Superdome can be provided at any time during any event by visiting the nearest Guest Services Booth or by contacting any nearby guest services representative.

The Superdome is a completely non-smoking facility. All guests are prohibited from smoking (including electronic cigarettes, vaporizers or similar products) inside of the stadium and outside of the stadium within the security perimeter at any time.

The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on Superdome property without prior, written authorization from Venue Management.

Stolen tickets should be reported to law enforcement authorities. Upon the production of a theft report and an initial purchase receipt, the Superdome Box Office will make reasonable accommodations for replacement tickets.

Strollers are allowed into the Superdome. Patrons may check in strollers at the Guest Relations Center located within the concourse at Gate F Plaza Level.

Patrons may keep strollers with them in the seating areas as long as it does not impede walkways or sightlines of other patrons.

The Superdome has 153 suites. For suite availability, please contact the New Orleans Saints at (504) 733-0255.

Please click here to view our Suite Catering Menu or contact Centerplate at (504) 558-6360.

The New Orleans Saints Team Stores are located at Gate A Ground Level (Poydras Street) and Gate H Interior Plaza. The hours of operation are listed below.

Gate A Ground Team Store:
Monday–Friday, 10:00 AM – 5:00 PM. 
Saturday 10:00 AM – 3:00 PM.
Game Days: Open 2 hours prior to gates, reopens for 1 hour after end of game.

Gate H Interior Plaza Team Store:
Game Days: Opens 2 hours prior to gates, closes 1 hour after end of game.
Closed on non-game days.

Parking is available in Garage 6 on Monday - Friday. The Team Store can be reached at (504) 587-8937. 

ASM Global offers a text messaging system that allows patrons to submit issues/concerns via text message. If a patron inside the facility wants to report an issue/concern during an event, they send a text message to short code 69050 using the keyword NOLA followed by a space and their issue and location. Building personnel will monitor messages received and respond accordingly. This service varies on an event-by event basis. 

Questions or need further help in regards to this text program? Send an email to Customer Care or call toll-free 1-877-410-7081.

Participation in this service is free of charge but standard carrier text messaging & data charges will apply.

Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL to 69050 to be removed from any list and end subscription to the service.

The Superdome Box Office is open on event days. For box office hours on the day of an event, please refer to the event information page for that specific event.

Tickets can also be purchased at Ticketmaster.com, all Ticketmaster Outlets, or charge by phone at 1-800-745-3000.

For ticket-related problems prior to entering the Superdome, patrons should proceed directly to the nearest open ticket window location. 

For ticket-related problems encountered inside of the Superdome, patrons should visit the nearest Guest Services Desk. Guest Services Desks are located at Gates A, C, E, and G on the Plaza and Loge Levels, and Gates C and G on the 500 Level.

Click here to view the locations of Guest Services Desks by level.

The resale or attempted reselling of tickets on Superdome/Smoothie King Center/Champions Square property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

Patrons with illegally duplicated tickets will not be allowed entry into the Superdome.

Refunds and exchanges are not allowed unless there was a change to the date or time of the show. All refunds are done at the point of purchase location.

Venue Management does not offer tours. Visitors are more than welcome to walk around the exterior Plaza Level of the Superdome to take photos.

The Superdome's managed by ASM Global, the world leader in private management for public facilities. For more information about ASM Global, please click here.

For video camera policies, please refer to the event information page for that specific event.

The Superdome uses OpenGate technology and walk-through metal detectors at all entry gates to enhance safety and security at public ticketed events.

Prior to entering walk-through metal detectors, guests are asked to remove cell phones, keys, cameras, and other large metal objects, and place them in the security bins. Do not remove belts, coins, jackets, wallets, watches or small jewelry.

Please have all approved clear bags open and ready for screening. Express lanes are available at all entrances for guest without bags.

OpenGate technology does not require carrying items to be divested.

The State of Louisiana bans the possession of guns on the premises

Water fountains can be found in the concourses in the following sections of the Superdome: 137, 147, 154-155, 109, 119, across from Suite 382, across from Suites 316, 413, 420 452, 445.

• Smoothie King Center
• Champions Square
• ASM Global
• The Louisiana Stadium & Exposition District 
• New Orleans Saints
• New Orleans Pelicans
• New Orleans & Company

The Superdome has a limited number of wheelchairs available on a first-come, first-served basis. A valid government issued identification card is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Center located within the concourse at Gate F Plaza Level. Click here to view the location of the Guest Relations Center. Wheelchairs cannot be reserved in advance. The Superdome does not provide escort personnel for patrons using wheelchairs. 

Wheelchairs brought to the Superdome may be stowed at the Guest Services desk by Gate B. You may either (A) have a companion bring the wheelchair to be stowed; or (B) personally go to the Guest Services desk at Gate B and check the wheelchair and be brought back to your seat in a Superdome wheelchair by an usher. If your wheelchair is stowed, you will receive a ticket indicating the wheelchair has been checked.

Prior to event day, Will Call is located at the Smoothie King Center Box Office. On event day, Will Call is located at the Superdome Box Office at Gate A Ground. For Will Call hours on event day, please refer to the event information page for that specific event.